Report an Issue/Request Help

Find Technology Help here! For campus Help Desk locations and contact information, go to https://usnh.edu/it/need-it-help or click the "Technology" menu option above.

Categories (10)

Login Help

Get help with your username or password, multi-factor authentication (MFA) code or device, parent or family access, and assistance logging into services using M365 single sign-on or other sign-on methods.
See instructions in our Accounts FAQ Article - https://td.usnh.edu/TDClient/60/Portal/KB/Artic...
Expand

Internet or Wi-Fi Issue

Get help connecting to campus networks: wireless (wi-fi), wired (Ethernet), or VPN. Help for computers, mobile devices, game consoles, smart speakers, other smart devices, research equipment, etc.
See instructions in our WiFi FAQ Article - https://td.usnh.edu/TDClient/60/Portal/KB/Artic...
Expand

Canvas Issue

Help for students and faculty/staff using Canvas as well as related or integrated applications such as lecture capture and recording, Kaltura media hosting, iClickers, and course feedback
Expand

Email or Communication Issue

Help with Outlook email, myPortal, USNH phone services, and other communication issues for USNH students, faculty, and staff.
Expand

Printing Issue

Help with printing on campus for employees and students.
Expand

Classroom Audio/Visual Issue

Faculty, report if there is an issue with the audio/visual system in a classroom on campus.
** If you require IMMEDIATE assistance in a classroom, please contact the applicable phone number instead of submitting a ticket:

KSC - 603-358-2532
PSU - 603-535-2929
UNH Durham - 603-862-2467
UNH Manchester - 603-641-4357
UNH Law - 603-513-5127
Expand

Hardware Issue

Full support for USNH computers and equipment, best-effort diagnostic assistance for personal devices. Help with institutional computer purchase requests and disposal of old USNH computing equipment.
Expand

Software Issue

Help installing software, best-effort help on using software. Guidance for purchasing software for USNH business needs.
Expand

Data Analytics or Reporting Issue

Help with issues related to reporting, data visualization and discovery tools, predictive analytics, and analysis and research.
Expand

Cybersecurity Issue

Report if you suspect your account is compromised. Assistance with encryption on institutional devices, security cameras, etc.
Expand

Services (1)

General Technology Help

Search the Service Catalog to find specific service(s) for your issue - https://td.usnh.edu/TDClient/60/Portal/Requests...
Submit a general request if you cannot find a specific service to address your issue.