Report an Issue/Request Help

Find Technology Help here! Visit https://usnh.edu/it/need-it-help or click the "Technology" menu option above for Technology self-help and campus locations for walk-up support.

Use options below to submit a Technology support ticket. If you do not see a category that matches your issue, use the “General Technology Help” option at the bottom of the list.

Categories (11)

Login Help

Get help with your username or password, multi-factor authentication (MFA) code or device, parent or family access, and assistance logging into services using M365 single sign-on or other sign-on methods.
See instructions in our Accounts FAQ Article - https://td.usnh.edu/TDClient/60/Portal/KB/Artic...
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Internet or Wi-Fi Issue

Get help connecting to campus networks: wireless (wi-fi), wired (Ethernet), or VPN. Help for computers, mobile devices, game consoles, smart speakers, other smart devices, research equipment, etc.
See instructions in our WiFi FAQ Article - https://td.usnh.edu/TDClient/60/Portal/KB/Artic...
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Canvas Issue

Help for students and faculty/staff using Canvas as well as related or integrated applications such as lecture capture and recording, Kaltura media hosting, iClickers, and course feedback
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Email or Communication Issue

Help with Outlook email, myPortal, USNH phone services, and other communication issues for USNH students, faculty, and staff.
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Printing Issue

Help with printing on campus for employees and students.
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Classroom Audio/Visual Issue

Faculty, report if there is an issue with the audio/visual system in a classroom on campus.
** If you require IMMEDIATE assistance in a classroom, please contact the applicable phone number instead of submitting a ticket:

KSC - 603-358-2532
PSU - 603-535-2929
UNH Durham - 603-862-2467
UNH Manchester - 603-641-4357
UNH Law - 603-513-5127
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Hardware Issue

Full support for USNH computers and equipment, best-effort diagnostic assistance for personal devices. Help with institutional computer purchase requests and disposal of old USNH computing equipment.
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Software Issue

Help installing software, best-effort help on using software. Guidance for purchasing software for USNH business needs.
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Data Analytics or Reporting Issue

Help with issues related to reporting, data visualization and discovery tools, predictive analytics, and analysis and research.
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Cybersecurity Issue

Report if you suspect your account is compromised. Assistance with encryption on institutional devices, security cameras, etc.
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General Technology Help

Submit a general request if you cannot find a specific service to address your issue.
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