Summary
The University System of New Hampshire is committed to safeguarding your personal data and enhancing the security of our technology systems to protect all USNH institutions, our employees, and our students. This article explains the Account Verification Process that applies to all USNH account holders - students, faculty, staff, contractors, faculty emeriti/ae, alumni/ae, etc.
Starting August 19, 2024, changes to USNH accounts will necessitate ID verification using a challenge-response system. When contacting support, you will receive a one-time verification code through SMS or email based on your account's contact information. You need to give this code to the support agent for identity verification.
If verification fails or if you are unable to complete the verification process, you will need to verify your identity and present a government-issued photo ID in-person or via remote video with the campus Help Desk during business hours, Monday to Friday, 8 am to 5 pm ET.
If Your Account is Working Normally
If you know your password, your MFA is working, and you continue to have access to your email for password reset purposes, then you may use Self-Service to change your password and update your Multi-Factor security information, including adding a new phone number for MFA verification, by logging into https://myaccount.microsoft.edu
For guidance on these processes, please refer to these articles:
No additional ID verification is required when using self-service.
If Your Account is Not Working Normally
In rare cases where Help Desk assistance is required, or if you need help changing your MFA methods, USNH has implemented a new ID verification process.
If you are unable to log into https://myaccount.microsoft.com , have lost your MFA-registered device, have acquired a new device for MFA, or have lost access to your password recovery email, the following steps are now required for ET&S to reset or modify your account on your behalf:
Step 1 - Call or visit your campus Technology Help Desk location.
Step 2 - Complete ID verification and present a government-issued photo ID if required.
Step 3 - The Help Desk will then be able to perform one of the following services on your behalf:
- Reset your USNH technology account password
- Update your USNH MFA security methods
- Add or change your Cell Phone on file for MFA and password recovery
- Change your USNH password recovery email address
Self-Service Password Reset and Enterprise Technology Help Desk phone support remain available 24/7. Technology Help Desk walk-in support and online ID verification are available Monday to Friday, 8 a.m. to 5 p.m. Eastern time.
Further Readings
MyAccount: Resources - links to articles on how to change or reset your password
MyAccount: Updating Security Info for password recovery and MFA verification
MFA: Setting up Multi-Factor Authentication (MFA) for M365
MFA: Changing phones or phone numbers
Microsoft MyAccount - https://myaccount.microsoft.com
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. Self-Service Password Reset and Enterprise Technology Help Desk phone support remain available 24/7.
Technology Help Desk walk-in support and online ID verification are available Monday to Friday, 8 a.m. to 5 p.m. Eastern time.