This article has basic information about the BeyondTrust (formerly Bomgar) support console, access URLs, and login guidance. Details initial login, licensing, download and installation of the representative console. For ET&S support staff.

Details how to elevate privileges for a BeyondTrust (Bomgar) session using ADM_username credentials. Instructions for ET&S Support Staff.

This article provides instruction on how to access BitLocker recovery keys for USNH-managed Windows computers from the Microsoft Entra admin center. There are three methods of locating BitLocker recovery keys: search by BitLocker key ID, search by device ID, or search by user ID.

This article has instructions for how to use Active Directory Users and Computers (ADUC) and RSAT to look up BitLocker Recovery Passwords. ADM account required. Help Desk staff and supervisors have these permissions. There are two methods of finding BitLocker recovery passwords: search by BitLocker Password ID or by searching for the Computer object.

This article provides guidelines for Enterprise Technology & Services technicians regarding the handling of Endpoint Remediation service requests.

This article outlines the current process for having USNH owned computing devices repaired when they are experiencing hardware issues or have been physically damaged. This article assumes the ET&S technician is already trained in the component steps needed for this process.

Co-Managed Devices that are Domain Joined (Hybrid devices) can have Local Administrator accounts added to the Administrators group using the follow instructions. A technician may do this for a user and device that have been approved to be a local administrator on their device.

Co-managed devices that are Domain Joined (Hybrid devices) can have Remote Desktop Users added to the local Remote Desktop Users group using the following instructions.  A technician may do this for a user when the user needs to create a Remote Desktop connection to their device.

This article is for the use of USNH Help Desk staff members to remediate any client endpoints that are un-managed or are missing Configuration Manager (ConfigMgr) from their configuration. SCCM stands for Microsoft's "System Center Configuration Manager." These instructions apply to USNH-owned devices which should be Domain Joined (Hybrid devices).

This article has instructions for USNH Help Desk staff members to install the Configuration Manager (ConfigMgr) Client on USNH devices and troubleshoot issues. SCCM stands for Microsoft's "System Center Configuration Manager." These instructions apply to USNH-owned devices which should be Domain Joined (Hybrid devices).

If Company Portal does not show the correct applications or does not show any applications and it is a single user device, it is possible that the primary user of the device is set incorrectly.

This article shows how to view and change Intune Device Categories and their purpose.

How to look up Admin Password for Intune Managed MacOS devices at USNH.

How to look up FileVault Recovery Key for Intune Managed MacOS devices at USNH.

This article shows how to install LAPS GUI and look up a LAPS password.

Local Administrator Password Solution (LAPS) has been enabled for the PreStage enrolled user and the built-in JamfAdmin account on University managed Mac Laptops and Desktops.  This article will guide you through retrieving that LAPS password.

This article provides detailed instructions on retrieving a LAPS password through the Microsoft Intune Admin Center.

This article explains how to troubleshoot an Apple Mac computer with Apple Silicon or Apple T2 co-processor that is unable to boot properly to the main operating system or into internet recovery.

This article explains a workaround for situations where removal of Local Admin access causes a work stop situation.

Instructions for Client Services staff and student workers who are processing SEED tickets and equipment.

This article provides information regarding required Controlled Unclassified Information (CUI) training for SEED handlers.

This article is intended to assist ET&S staff who have the 'Requestor' role in UShop with the review and approval of UShop purchase Requisitions for computing equipment. It will summarize what to look for on the Requisition, when to approve or send the order back, and include some suggested language for Requisition returns.

This article outlines the standard naming convention for computing devices at USNH