This article will outline what groups are responsible for what applications and issues.

This article will discuss how a student will log into myCourses using their Admin credentials

There are times where a requestor may come or call directly to TLT to ask a question or request assistance. In these cases we will need to "back" the ticket into the system for the requestor to ensure we have record of the issue and can report on it.

This article will provide the process needed to re-assign a ticket from one queue to another so that the appropriate team can work the ticket.

This article will provide steps and sample verbiage to use when replying and interacting with a Requestor in a TD Ticket

This article will walk you through the steps of replying to a ticket to get additional information needed to best troubleshoot the issue.

This article will define a number of common terms and acronyms used in Academic Technology (AT)

This article will outline several of the common numbers while working the front desk

This article will outline the steps to use the telephone including making, receiving, transferring calls.

This article will outline common tickets regarding Blue Teaching Evaluations (TEV) Data Integrity Gateway (DIG)

This article will discuss a number of common tickets associated to Blue Evaluation tickets.

This article will cover common myCourses by Canvas Tickets and how to resolve or where to queue

This article reviews some common questions we get with Kaltura.

This article will provide step by step instructions for a student when a request is made to review close captions for a video

This article outlines what Team's is and why we use it for communication and scheduling of student shifts

This article discussed common tickets regarding the faculty activity reporting application on campus - myElements

This article will contain common questions regarding Qualtrics, UNH's primary survey tool